The VA debacle that’s dominating the news, unfortunately, highlights a disjointed and inefficient system meant to help our veterans. What caused such a divide between what the organization was intended to provide and what it actually offered?
Many signs point to unethical and disorganized bonus and incentive systems. Something that began as a way to encourage efficiency and customer service became corrupt, leading to many employees gaming the system.
In this article, Chris Cancialosi examines the VA scandal and explores the potentially dark implications of bonus and incentive programs for all businesses.