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Customer experience

How Blending Brand And Culture Can Impact The Customer Experience

Customer experience is a memory. An impression that can stick in the mind for a minute or a lifetime. A positive experience can result in lasting loyalty, endorsement, and evangelism. A poor experience, on the other hand, can almost instantly mean the end of a brand relationship. PwC reports that 79% of customers rate customer

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Chris Cancialosi on Imparting Knowledge to Younger Workers

Tony Lee and Chris Cancialosi discuss imparting knowledge to younger workers, viewing knowledge as intellectual capital, the variables to consider when preparing for a transition in a company, pre-emptive knowledge transfers and what Chris’ deployment to Iraq taught him about the process of transferring knowledge. Listen to the podcast below and read the article here:

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SIOP 2019

gothamCulture Partner and Founder, Chris Cancialosi, to Support at 2019 Society for Industrial and Organizational Psychology Early Career Practitioner Consortium April 3, 2019

New York, NY – gothamCulture Partner and Founder, Chris Cancialosi, will support at the 2019 Society for Industrial and Organizational Psychology (SIOP) Early Career Practitioner Consortium in Washington D.C. on April 3, 2019. SIOP’s Early Career Practitioner Consortium is a one-day career development experience for early career I-O professionals who work in non-academic settings. For

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lonely worker

Workplace Loneliness in the Age of Connectivity

According to Psychology Today 40% of people will experience the pain of loneliness during their lifetime. Despite its prevalence, the feeling of being alone or isolated is an often-misunderstood condition. Here are some facts. Loneliness increases the likelihood of serious illness by repressing our immune systems. Depression, heart disease, strokes, panic attacks, low energy, and

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