Focusing On Customer Experience Is No Longer Optional
Ready or not, the customer experience (CX) game is on. No matter what size or industry you may play in, you are now competing based
Ready or not, the customer experience (CX) game is on. No matter what size or industry you may play in, you are now competing based
What does it take to deliver on the promise of transformation? In the face of high-velocity change, communication is everything. Things are moving so quickly,
Anyone who has ever attempted to lead change in an organization, regardless of its size and complexity, will attest that it’s not for the faint
As Winston Churchill once proclaimed, “History is written by the victors.” While this sentiment may hold a bit less weight in today’s society where even
$16-billion dollar weather disasters have affected the US this year, from January – October. And the year isn’t over. We all knew someone, or personally
I once worked with a CEO of a successful startup. His company had been experiencing growing pains and customer-service mishaps that led to a decline
“Hello! I’m here to help!” So many of us (consultants, leaders, individual contributors) are trying to “help” in our organizations. Helping may take on many
We often talk about organizational change like inertia. We assume that the plans we put into motion will continue in motion unless they’re otherwise affected
Are Your Transformational Change Projects Successful? Nod your head if you have ever heard, seen or (heaven forbid), quoted this statistic: “70% of change efforts
The actual results of mergers and acquisitions don’t always live up to expectations. M&A growth strategies promise a multitude of strategic opportunities; from rapid growth,
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