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Culture, Climate and sustainable change

Why Many Culture Efforts Struggle To Drive Sustainable Change

There I was, sitting in the office of a senior executive who was struggling to come to terms with the reality that their organizational change effort, though having somewhat significant success initially, was not sustaining. People were quickly slipping back to old behaviors and engagement measures were sliding back to where they were when the …

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Customer experience

How Blending Brand And Culture Can Impact The Customer Experience

Customer experience is a memory. An impression that can stick in the mind for a minute or a lifetime. A positive experience can result in lasting loyalty, endorsement, and evangelism. A poor experience, on the other hand, can almost instantly mean the end of a brand relationship. PwC reports that 79% of customers rate customer …

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vulnerability and leadership

Vulnerability Is Your Ticket Out of the Leadership Fishbowl

No offense to your MBA, but you learned everything you need to know about being an executive in kindergarten. Business schools provide the strategies necessary to run companies, but true leadership comes down to understanding people. Think back to your first day of kindergarten. Unless you were a wildly outgoing 5-year-old, you probably felt shy …

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