GGS Commercial Off-the-Shelf Training

As a key part of an agency’s talent management strategy, employee training focuses on improving performance by developing knowledge, skills, and abilities in ways that align with strategic goals. GGS offers a wide variety of skills enhancement training ranging from 2-hour classes to 8-day intensive workshops. Whether you would prefer virtual delivery or in-person at your location, you will find the training that is right for your team.


Conflict Mediation

2 hours Live online or 4 hours In-person
In stock
Product Details

Session Description

Being able to diffuse conflict is a vital skill for all professional. For managers, this skill can be taken to the next level as managers may be called to intervene in conflicts on their teams.

This course will provide a step-by-step approach for how to set up and execute a conflict mediation, leaving managers with the tools they need to move their team out of conflict and toward productivity and harmony.

Learning Objectives

  • Setting the stage
  • Impartial support
  • Five phases of mediation


  • Lecture
  • Discussion

Target Audience

  • Leaders at all levels
  • High-potential individual contributors
  • Project/Program managers
  • Front-line staff
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