Session Description

Being able to diffuse conflict is a vital skill for all professional. For managers, this skill can be taken to the next level as managers may be called to intervene in conflicts on their teams.

This course will provide a step-by-step approach for how to set up and execute a conflict mediation, leaving managers with the tools they need to move their team out of conflict and toward productivity and harmony.

Learning Objectives

• Setting the stage
• Impartial support
• Five phases of mediation

Methodology

• Lecture
• Discussion

Target Audience

• Leaders at all levels
• High-potential individual contributors
• Project/Program managers
• Front-line staff