GGS Commercial Off-the-Shelf Training

As a key part of an agency’s talent management strategy, employee training focuses on improving performance by developing knowledge, skills, and abilities in ways that align with strategic goals. GGS offers a wide variety of skills enhancement training ranging from 2-hour classes to 8-day intensive workshops. Whether you would prefer virtual delivery or in-person at your location, you will find the training that is right for your team.


Confronting Conflict: How to Be Assertive at Work While Saving Relationships

2 hours Live online or 4 hours In-person
In stock
Product Details

Session Description

Let’s face it, telling someone to change a behavior isn’t easy, but sometimes we can’t go on working together the way we have. Being assertive, standing up for yourself and your needs, we all know it’s important.

This class will provide some essential skills to express yourself in ways that will deepen relationships rather than stress them.

Learning Objectives

  • Understanding the definition of assertive communication
  • Understand the appropriate uses of assertive communication
  • Understanding what gets in the way
  • Effectively plan conflict conversations


  • Lecture
  • Discussion

Target Audience

  • Supervisory to mid-level leaders
  • High-potential individual contributors
  • Project/Program managers
  • Frontline staff

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