Session Description

Let’s face it, telling someone to change a behavior isn’t easy, but sometimes we can’t go on working together the way we have. Being assertive, standing up for yourself and your needs, we all know it’s important.

This class will provide some essential skills to express yourself in ways that will deepen relationships rather than stress them.

Learning Objectives

• Understanding the definition of assertive communication
• Understand the appropriate uses of assertive communication
• Understanding what gets in the way
• Effectively plan conflict conversations

Methodology

• Lecture
• Discussion

Target Audience

• Supervisory to mid-level leaders
• High-potential individual contributors
• Project/Program managers
• Frontline staff