Session Description

In this course, participants learn tips and techniques to improve written communication. It provides a process that enables participants to write organized and concise letters, memos, documents and emails quickly and efficiently.

Participants learn editing methods using their own writing samples and have opportunities to practice new process. This course devotes special attention to composing and sending professional email.

Note: With minor customization, this course can be tailored to focus specifically on email writing.

Learning Objectives

• Understand your audience’s needs as a writer
• Write documents that are clear and concise
• Follow a format to make writing accessible
• Produce documents in less time
• Use email to communicate in a professional manner
• Follow a process to edit for readability

Methodology

• Instruction in writing organization, writing with clarity & conciseness, tone, and professionalism
• Readability Assessment
• One on one coaching on documents
• Large group discussion and Q&A

Target Audience

• Supervisors
• High-potential individual contributors
• Front-line staff