Session Description

Managers drive results through the people they supervise. Feedback and coaching are essential skills to guide people’s performance. Managers are responsible for helping people develop the skills needed to accomplish their day-to-day responsibilities.

In this workshop, we give managers a common understanding, framework, and a set of tools for reinforcing critical skills and driving superior performance. Participants learn a practical formula for providing effective feedback and a facilitative process for coaching employees.

Learning Objectives

• Demonstrate understanding of how to engage in ongoing, effective performance conversations as a way to develop people and ensure “no surprise” at year-end performance reviews
• Learn and practice a formula for providing clear, descriptive feedback
• Practice and gain skills in a facilitative coaching model

Methodology

• Lecture
• Partner role play

• In-the-moment feedback
• Group discussion

Target Audience

• Leaders at all levels
• High-potential individual contributors
• Project/Program managers