Getting Efficient: Optimizing HR Operations

Increase HR operational efficiencies and performance through streamlining operations and optimizing processes on both a department and individual level. In this course, you will gain in-depth knowledge on benchmarking, service level agreements, and ways to evaluate and reward performance.

Learning Objectives

• Discuss trends in the HR domain that influence effectiveness, efficiency, and performance
• Apply a four-step model to optimize HR operations
• Describe the hierarchy through which policies, procedures, and guidelines flow from creation to action
• Review mission-critical policies, procedures, and guidelines
• Apply various methods to evaluate an HR functional unit and individual HR employees
• Describe how service level agreements and bench-marking enhance the working relationship between the HR functional unit and other agency units
• Describe how individual development plans and performance improvement plans enhance the performance of individual HR employees
• Discuss the monitoring of agency-wide and individual optimization actions
• List methods for rewarding improved performance

Effectiveness, Efficiency, and Performance

• Effectiveness, Efficiency, and Performance
• Operational Trends
• Optimization and HR—How Do They Relate?
• Evaluate, Act, Monitor, Reward
• Exercise: Kevin and the Invoice Process

Policies, Procedures, and Guidelines

• Familiarity Breeds Optimization
• From Creation to Action
• HR Policies, Procedures, and Guidelines
• Where Are They?
• Exercise: Kevin and the Training Project

Evaluating Your HR Functional Unit

• Evaluating the HR Functional Unit
• Evaluating the HR Employee
• Reporting the Results

Taking Action

• Actions for the Agency
• Service Level Agreements
• Benchmarking
• Actions for the Individual

Monitoring and Rewarding

• Monitoring HR Functional Unit Actions
• Monitoring Actions for Individuals
• Rewards!
• It Never Ends
• Exercise: Kevin and the Monitoring Plan