GGS Commercial Off-the-Shelf Training

As a key part of an agency’s talent management strategy, employee training focuses on improving performance by developing knowledge, skills, and abilities in ways that align with strategic goals. GGS offers a wide variety of skills enhancement training ranging from 2-hour classes to 8-day intensive workshops. Whether you would prefer virtual delivery or in-person at your location, you will find the training that is right for your team.


Introduction to Process Improvement: Fixing Your Workflows

1-3 hours Live online
In stock
Product Details

Session Description

Bugged by inefficiencies or processes that don’t work? Join us for this exciting workshop where you will learn concepts and techniques that you can immediately use in your workplace to get your teams working together to improve and innovate. Learn the basic principles of process improvement thinking, process mapping and how to identify waste—all immediately applicable to your work (or home) environment.

Learning Objectives

  • Learn what process improvement is and isn’t
  • Learn the basics of the Lean Six Sigma philosophy and the myths of Lean process improvement
  • Learn what the various forms of waste are and how to identify them in your workplace
  • Learn the technique for basic process mapping you can immediately apply in your workplace
  • Learn other introductory level LSS tools that can be applied to various process improvement projects


  • Lecture
  • Small Group Breakout Sessions
  • Discussion
  • Individual Reflection Exercises
  • Action Planning

Target Audience

  • Leaders at all levels
  • High-potential individual contributors
  • Project/program managers

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