GGS Commercial Off-the-Shelf Training

As a key part of an agency’s talent management strategy, employee training focuses on improving performance by developing knowledge, skills, and abilities in ways that align with strategic goals. GGS offers a wide variety of skills enhancement training ranging from 2-hour classes to 8-day intensive workshops. Whether you would prefer virtual delivery or in-person at your location, you will find the training that is right for your team.


Managing Conflict in the Workplace

2 hours Live online
In stock
Product Details

Session Description

This workshop is intended to help participants get a deeper understanding of conflict and practice their resolution skills.

Conflict can damage relationships at work and understanding it is important. It is also important to understand disagreements, as they are different from conflict, but equally as common. One common cause of conflict is miscommunication between members of an organization. Communication will be discussed in depth in this course because clear communication is key to managing conflict.

Learning Objectives

  • Increase awareness of conflict styles and resolution skills
  • Understand how to adapt conflict resolution strategies to fit the situation
  • Practice conflict resolution skills
  • Discuss the importance of communication – speaking, listening and acknowledging


  • Small group exercises
  • Self-reflection
  • Role plays

Target Audience

  • Leaders at all levels
  • Project/Program managers

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