Training & Development Classes for Government


Leadership Training for Every Level

We offer a wide range of courses tailored to the unique needs of government organizations. By combining high-quality, research-based approaches with a deep understanding of the government sector, we can equip your workforce with Core, Elective, and Foundational courses.

  • Core Courses: Leadership and management development essentials needed for each career milestone.
  • Elective Courses: Content to give you the specialty skills needed for your work environment.
  • Foundational Courses: Basic business and professional skills to get you off to a solid start, or address specific gaps.

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Managing Conflict in the Workplace

2 hours Live online
In stock
Product Details

Session Description

This workshop is intended to help participants get a deeper understanding of conflict and practice their resolution skills.

Conflict can damage relationships at work and understanding it is important. It is also important to understand disagreements, as they are different from conflict, but equally as common. One common cause of conflict is miscommunication between members of an organization. Communication will be discussed in depth in this course because clear communication is key to managing conflict.

Learning Objectives

  • Increase awareness of conflict styles and resolution skills
  • Understand how to adapt conflict resolution strategies to fit the situation
  • Practice conflict resolution skills
  • Discuss the importance of communication – speaking, listening and acknowledging


  • Small group exercises
  • Self-reflection
  • Role plays

Target Audience

  • Leaders at all levels
  • Project/Program managers

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Contact our training coordinator via email or phone at (202) 843.5447.