Session Description

This workshop is intended to help participants get a deeper understanding of conflict and practice their resolution skills.

Conflict can damage relationships at work and understanding it is important. It is also important to understand disagreements, as they are different from conflict, but equally as common. One common cause of conflict is miscommunication between members of an organization. Communication will be discussed in depth in this course because clear communication is key to managing conflict.

Learning Objectives

• Increase awareness of conflict styles and resolution skills
• Understand how to adapt conflict resolution strategies to fit the situation
• Practice conflict resolution skills
• Discuss the importance of communication – speaking, listening and acknowledging

Methodology

• Small group exercises
• Self-reflection
• Role plays

Target Audience

• Leaders at all levels
• Project/Program managers