Training & Development Classes for Government


Leadership Training for Every Level

We offer a wide range of courses tailored to the unique needs of government organizations. By combining high-quality, research-based approaches with a deep understanding of the government sector, we can equip your workforce with Core, Elective, and Foundational courses.

  • Core Courses: Leadership and management development essentials needed for each career milestone.
  • Elective Courses: Content to give you the specialty skills needed for your work environment.
  • Foundational Courses: Basic business and professional skills to get you off to a solid start, or address specific gaps.

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Power of Listening

3 hours Live online or In-person
In stock
Product Details

Session Description

By becoming a good listener we can build stronger relationships and gain new ideas and inspiration. Most people think that they are a good listener, but what would their colleagues, clients, family and friends say about them?

Often we think we are listening when we are in fact only going through the motions with our attention drifting elsewhere.

Yet, being a good listener is amongst the most powerful and underrated communication skills. Used effectively, it helps to build relationships (and fix broken ones), pre-empt arguments, gain gravitas and persuade others round to our point of view. It’s something we can all do, and something most of us can do a lot better.

Learning Objectives

  • Differentiate listening from hearing
  • Identify the benefits of active listening
  • Identify poor listening habits
  • Learning and implement skills used for active listening
  • Identify barriers to effective listening
  • Practiced a number of techniques to train yourself to listen more effectively, whatever the internal and external distractions


  • Lecture
  • Discussion

Target Audience

  • Leaders at all levels

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Talk to us! Not sure how to spend your training budget or have other questions?

Contact our training coordinator via email or phone at (202) 843.5447.