GGS Commercial Off-the-Shelf Training

As a key part of an agency’s talent management strategy, employee training focuses on improving performance by developing knowledge, skills, and abilities in ways that align with strategic goals. GGS offers a wide variety of skills enhancement training ranging from 2-hour classes to 8-day intensive workshops. Whether you would prefer virtual delivery or in-person at your location, you will find the training that is right for your team.


Power of Listening

3 hours Live online or In-person
In stock
Product Details

Session Description

By becoming a good listener we can build stronger relationships and gain new ideas and inspiration. Most people think that they are a good listener, but what would their colleagues, clients, family and friends say about them?

Often we think we are listening when we are in fact only going through the motions with our attention drifting elsewhere.

Yet, being a good listener is amongst the most powerful and underrated communication skills. Used effectively, it helps to build relationships (and fix broken ones), pre-empt arguments, gain gravitas and persuade others round to our point of view. It’s something we can all do, and something most of us can do a lot better.

Learning Objectives

  • Differentiate listening from hearing
  • Identify the benefits of active listening
  • Identify poor listening habits
  • Learning and implement skills used for active listening
  • Identify barriers to effective listening
  • Practiced a number of techniques to train yourself to listen more effectively, whatever the internal and external distractions


  • Lecture
  • Discussion

Target Audience

  • Leaders at all levels

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