Training & Development Classes for Government


Leadership Training for Every Level

We offer a wide range of courses tailored to the unique needs of government organizations. By combining high-quality, research-based approaches with a deep understanding of the government sector, we can equip your workforce with Core, Elective, and Foundational courses.

  • Core Courses: Leadership and management development essentials needed for each career milestone.
  • Elective Courses: Content to give you the specialty skills needed for your work environment.
  • Foundational Courses: Basic business and professional skills to get you off to a solid start, or address specific gaps.

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Understanding, Embracing & Resolving Conflict

3-4 hours Live online
In stock
Product Details

Session Description

Group members don’t always get along well. Even in the most high-functioning group, one person may trigger another and the energy in the room may shift from good-vibes-all-around to defensiveness and hostility. These seemingly counterproductive dynamics are learning opportunities to be embraced. Leaders and managers who are able to understand and resolve conflict are better able to deepen connection and grow.

In this fundamental training, participants learn the five basic causes of conflict, intragroup conflict, and intergroup conflict and how to navigate them to foster stronger teams and move work forward.

Learning Objectives

  • Define and identify examples of transference, countertransference and triggers
  • Understand various types of bias that sustain group conflict
  • Distinguish and identify the causes of task, process, and personal conflict
  • Explore how fairness and justice can be used to better understand group conflict
  • Examine competition, power and domination, aggression, social norms, ingroup loyalty and outgroup hostility
  • Learn three conflict resolution methods that work


  • Individual Reflection
  • Lecture
  • Small-Group Exercises
  • Small- & Large-Group Discussion

Target Audience

  • Leaders at all levels
  • High-potential individual contributors
  • Project/program managers

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Contact our training coordinator via email or phone at (202) 843.5447.