Veterans Benefits Administration
GGS supports VBA’s Office of Human Capital Services with training analysis, design, and development under a 5-year contract — building workforce capability for the professionals who serve America’s veterans.
Engagement Snapshot
| Client | Veterans Benefits Administration (VBA), U.S. Department of Veterans Affairs |
|---|---|
| Contract Scope | Training Analysis and Development Support Services |
| Period of Performance | 5 Years |
| GGS Role | Prime Contractor — Training Analysis, Instructional Design & Development |
| GGS Status | SDVOSB — Service-Disabled Veteran-Owned Small Business |
The Challenge
VBA administers compensation, pension, education, home loan, and life insurance benefits to millions of veterans and their families through a national workforce across 56 regional offices.
- New hires need structured onboarding.
- Experienced staff need updates as regulations change.
- Supervisors and team leads need development pathways.
- Everything must meet federal standards for accessibility, instructional quality, and documentation.
GGS’s Approach
Training Needs Analysis
We analyze before we design.
- Front-end analysis with VBA SMEs and HR stakeholders
- Separates training needs from process, policy, or management issues
- Documented assessment that guides curriculum decisions
Instructional Design and Development
Formats matched to audience, complexity, and operations.
- ILT packages and virtual ILT facilitation guides
- eLearning storyboards and modules
- Job aids, participant guides, and knowledge assessments
- Section 508 accessible from the first draft
Subject Matter Expert Integration
Benefits administration is technical and regulation-driven.
- Captures institutional knowledge accurately
- Validates content against current policy
- Efficient updates as legislation and regulations change
Scalable Program Architecture
Training systems, not just individual courses.
- Modular development approach
- Content added, updated, or reused across programs
- Lower long-term costs with consistent quality
Why VBA Chose GGS
SDVOSB certification.
Directly aligned with VA’s mission and small business contracting goals.
Federal training focus.
We understand the procurement environment, agency stakeholder structures, and the compliance requirements that shape every deliverable.
Instructional design rigor.
ADDIE and SAM adapted to the federal context, with Section 508, plain language, and Kirkpatrick evaluation built in.
Track record with federal agencies.
Prior engagements with DoD, VA, and civilian agency clients.
“We’re excited to work alongside VBA to develop training solutions that make a direct and lasting impact on those who serve our Veterans. Our goal is to support the Office of Human Capital Services in their mission to equip VBA’s workforce with the skills and knowledge they need to continue delivering outstanding service to Veterans and their families.”— Chris Cancialosi, CEO, Gotham Government Services
Work with GGS on federal workforce training
End-to-end training development: front-end analysis, instructional design, curriculum development, eLearning production, and program evaluation. Available via GSA MAS. SDVOSB. Based in Haymarket, VA — serving federal clients nationwide.