Focus Groups are a key component of an OD consultant’s world. The term might conjure up images of marketing research studies with tables of lively customers discussing a new soda flavor. In our world, where we use them to gather qualitative insights into organizations, they tend to look a little different. Whether I’m assessing an […]
The Tyranny of Focus Groups: We’ll Take the Heat For You Read More »
Ever wonder why grocery stores push customers to use rewards cards? I became fascinated with this question recently when I received a booklet of coupons in the mail from my local grocery store. The coupons were tailored to my purchasing habits and even offered decent savings on items that I purchased only once or twice.
Coupons, Analytics, and 4 Fun Ways to Understand Your Customers Read More »
Each quarter at gothamCulture we get together virtually and have a discussion about the “Book of the Quarter.” We find this to be a productive culture building practice that supports our desire to be a learning organization—an organization that is continually reflecting, sharing ideas and learning from best practices. Why do we do this? This ritual encourages us
An inside look at gC’s culture of Learning Read More »
All veteran business leaders know that strategy is vital to running a successful organization. Without strategic planning, you would end up running the company with a fly-by-the-seat-of-your-pants approach that would most certainly drive your business into the ground. In general, I live by the phrase “a failure to plan, is a plan to fail”. Why?
Why do strategy and culture, collectively, propel organizations to high performance? Read More »
I’ll have the opportunity on Monday to co-present Improv at one of the Mega Sessions of the 2014 SHRM Annual Conference. (That’s short for Society for Human Resources Management. And Mega, which is – ironically – short for Enormous.) If you are attending, here is the information on our session: http://annual.shrm.org/sessionplanner/session/6122 Improv is a powerful
The Improv Experience Read More »
In my previous two posts (here and here), I talked about how the use of data enhances our ability to understand culture. In this post, I’d like to expand on that a bit further and provide some real world context. gothamCulture is passionate about safety; in fact, we recently worked with several clients to address
Data + Culture = A New Approach for Safety Read More »
Data. Metrics. Impact. Evaluation. These key words are only becoming more dominant in organizational life as we have increased our capacity to collect, process and analyze larger amounts of data. But what are we really measuring? Often times, when we think about program evaluation, especially leadership development programs, we ask people if they liked the
Designing Leadership Development for Organizational Impact Read More »
I’ve worked in the OD field for long enough to know the true value of training. There are specific skills that must be demonstrated to succeed in any type of job, and more often than not employees need to be taught these skills. Sometimes they are technical in nature – think particular software training or
Training Isn’t Everything Read More »
It is estimated that 80% of data in the world exists in the form of documents, reviews, blog posts, emails, and articles. Unlike numeric data, text-based data is unstructured, making it more difficult to identify themes and trends across different media. However, in our work we found that text-based data conveys a number of attributes
Mining Text to Understand Your Culture Puzzle Read More »
When the weather gets warmer, we instinctively shove our hats and gloves into the back of the closet and pull out our sandals. The obvious change in weather or climate is easily felt and clues us in to the reality that the objects we might have needed last week or last month are not going
Put Away the Winter Boots! (It’s Time for a Change) Read More »
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