Nowadays it’s almost impossible to visit any business-related website without seeing headlines about the great resignation the great reshuffling the great reevaluation or some other term that’s being used to describe the rapid changes in employment happening around the country. Authors, consultants, and business leaders are all offering opinions and solutions for improving recruiting and […]
The Power of Caring For Your Team Read More »
Ready or not, the customer experience (CX) game is on. No matter what size or industry you may play in, you are now competing based on the experience you provide to your customers. Government agencies, this applies to you as well. So, if you’re not thinking that customer experience is something that you need to
Focusing On Customer Experience Is No Longer Optional Read More »
There I was, sitting in the office of a senior executive who was struggling to come to terms with the reality that their organizational change effort, though having somewhat significant success initially, was not sustaining. People were quickly slipping back to old behaviors and engagement measures were sliding back to where they were when the
Why Many Culture Efforts Struggle To Drive Sustainable Change Read More »
Customer experience is a memory. An impression that can stick in the mind for a minute or a lifetime. A positive experience can result in lasting loyalty, endorsement, and evangelism. A poor experience, on the other hand, can almost instantly mean the end of a brand relationship. PwC reports that 79% of customers rate customer
How Blending Brand And Culture Can Impact The Customer Experience Read More »
In every organization, there will be people that you find to be “difficult”. The question is how to navigate these people in a productive way and that doesn’t cause excess stress for you or your team. What can you do? What you do say? What do you ignore? gothamCulture’s Chris Cancialosi discusses this topic with
Working With Difficult People Read More »
No offense to your MBA, but you learned everything you need to know about being an executive in kindergarten. Business schools provide the strategies necessary to run companies, but true leadership comes down to understanding people. Think back to your first day of kindergarten. Unless you were a wildly outgoing 5-year-old, you probably felt shy
Vulnerability Is Your Ticket Out of the Leadership Fishbowl Read More »
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