Course Purpose

Any conversation that causes us to plan, rehearse, lose sleep, develop another plan, and so on, has the potential to be difficult. A bad situation can go to worse in no time. No matter how competent we are in our jobs, we all have conversations that cause anxiety and frustration and consume valuable time and energy. This workshop will prepare participants to be more effective in their work and personal relationships.

Background

Whatever your job requires, you likely have to communicate with others. Most of the time, communications between colleagues, mentors, supervisors, and customers are routine. Occasionally difficult issues come to the surface that complicate projects and departments. It is when those challenging communications arise that each employee wants to be confident in his or her own communication, conflict management and negotiation skills.

Target Audience

All personnel.

Questions? Contact our training coordinator via email or phone at (202) 843.5447.