Working within or Managing a Multi-Generational Team

1-Day Virtual or In-person
In stock
Product Details

Today, as many as five generations of employees must find a way to work together, with some pronounced differences among them. Managers and teammates striving to work towards common goals often struggle to get things done. One key solution involves developing a deeper understanding of the other people with whom they work, why they do what they do, what they care about, and what motivates them at work and in life. Common patterns or themes often emerge when looking at a specific age demographic, due to shared events during their formative years. These themes have a big impact on the way a specific generation of employees approaches work. Rather than seeing generational differences as a hurdle for your team members, this workshop explores the potential to be found in generations respecting and learning from each other instead.

Course Objectives:
Participants who successfully complete this course will be able to:
  • Define the five generations represented in the American workforce
  • Define key differences and similarities across generations
  • Manage across generations
  • Communicate across generations
  • Demonstrate respect across generations
  • Use generational differences to effectively develop and retain workers across generations
Course Outline

Defining The Five Generations of American Workers
  • The Traditional Generation
  • The Baby-Boom Generation
  • Generation X
  • Generation Y
  • Generation Z
Generational Differences and Similarities
  • Attitudes and motivation towards work
  • Loyalty towards the employer
  • Attitudes regarding respect and authority
  • Attitudes towards supervision
  • Training styles and training needs
  • Attitudes toward change
  • Desire for a better work/life balance
  • Communication styles
Implications for Employers
  • Management across generations
  • Communication across generations
  • Respect across generations
  • Training and learning across generations
  • Retention across generations
  • Creating internal team harmony across generations

Up to 30 students

  • Virtual Classes will be a live, Instructor lead class in Zoom for Government, a virtual technical assistant VTA will be available to assist students with any technical issues, take roll, administer evaluations, and distribute certificates of completion. Course materials will be provided electronically.
  • Onsite classes will be held at your location. The instructor will travel to you. Materials will be printed and shipped to your site. A sign-up sheet will be provided for student to enter their name (as they want it on their certificate) and the email address to send the certificate to. GSA travel costs will be added to the course fee. Contact us for a travel estimate.
  • A minimum of 2 weeks lead time is needed for virtual classes, 3 weeks for onsite classes.

Questions? Contact our training coordinator via email or phone at (202) 843.5447.

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