Author name: gothamGovernment

We are a team of relatable experts, providing leaders with powerful insight that helps drive meaningful organizational change through the lens of culture and strategy.

Mimicry Is Not Strategy

Quick show of hands if you’ve ever heard this in an off-site, Planning or Strategy meeting. “We want to be the Apple of X” “Can you give me a NIKE-style version of Y?” The reference point is always the latest envogue organization, talked-about creative piece or Fast Company magazine article. For a while the catch-phrase […]

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corporate culture

In Good Company: How Company Culture can be a Competitive Advantage

By Katie Burke Last year, HubSpot’s Culture Code went viral. The SlideShare, created by our CTO and co-founder Dharmesh Shah, inspired comments and compliments from partners, customers, industry experts, and competitors alike. The deck itself is remarkable, but to me what’s more important than the document is the degree to which we practice what we

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customer service culture

How to Create a Customer Service Culture on People Power

By Ari Rabban The biggest brands in the world become what they are with the help of one elusive ingredient: customer loyalty. In a world over-saturated with scattershot marketing messages, successful companies take the time to truly get to know their customers — their motivations, fears, ideas, and priorities — and tackle customer service with

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workplace

How Businesses Can Establish and Maintain Workplace Equality

A survey on women in finance conducted by Financial News revealed that the fight against gender imbalance in the workplace is growing stronger, but familiar obstacles and issues remain. When women still think gender discrimination exists in the workplace and so many report having personally experienced discrimination, it’s evident that businesses need to work toward

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government leaders security threats

How Government Leaders Can Stay Ahead of Security Threats

Since 9-11, there have been 156 terrorist attacks on U.S. soil, according to data from newamerica.org. And though our country is safer today due to enhanced security measures, new threats arise every day. Rapidly evolving technology only underscores this critical need to stay ahead of the curve. Gartner estimates cyber security spending will top $113

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measure transformational change

Stop Guessing: How to Measure the Impact of Transformational Change

Are Your Transformational Change Projects Successful? Nod your head if you have ever heard, seen or (heaven forbid), quoted this statistic: “70% of change efforts fail.” You nodded, right? Let’s face it; the 70% failure statistic is dramatic. It builds the case for hiring experienced change practitioners. It cautions implementers to learn about change management

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