Guest article by Brooke Cade Today, social media and other digital platforms are allowing brands a unique opportunity to connect and communicate with their customers in a way to get their voices heard. Instead of simply talking at clients, businesses can now talk with them—which, as more millennials are becoming consumers, is the best way to […]
5 Important Aspects for Improving Customer Experience Read More »
As most any business leader will tell you, change can be tough. Leading change in large, established organizations can be downright painful. This shouldn’t be surprising. Well-established organizations have developed a certain level of cultural “inertia”—a certain way of doing things that have served them well for many years. And this may be all the
How Culture Change Fuels Digital Transformation: Lessons From Westpac New Zealand Read More »
Lean methodology is a common sense approach to increasing customer satisfaction, decreasing costs and improving the quality of products and services, concurrently. In order to accomplish this, organizations must create full transparency and be clear about what metrics matter to their overall performance. This sounds so easy and straightforward, so why aren’t we all doing
How to Overcome the Biggest Barriers to a Lean Office Read More »
Unless you’ve been living under a rock for the last few years, you’ve probably noticed there are no shortage of applications out there offering relief from your people-related woes. These apps offer everything from employee engagement to company culture, to stakeholder communications and pulse surveying and peer feedback in order to solve a wide breadth
Culture and Engagement Apps: How to Find the Best Fit For Your Organization Read More »
There is a lot of talk lately about data, especially big data, and how it can be used to help organizations learn more about the people connected to them: employees and customers. The term data science gets tossed around casually, now that we have the tools and computing power to trivially handle these massive, often unstructured,
People Analytics: Why Methodology Matters More than Data Read More »
In case you missed the memo (or the text, IM, emoji, slack, chat, ping, post, email or like), digital communication is a big deal, and it’s not going away. Digital has permeated our lives. And as newer generations continue to enter the workforce, these methods of communication are embedding themselves in the very fabric of
Digital Communication in the Workplace is No Longer Optional Read More »
The Government Accountability Office recently reported that the pilot program for the DATA Act, passed in 2014 to increase savings and transparency in federal spending, is still not up and running. The pilot program had not yet specified a methodology or data to be collected, and its outcomes are unlikely to be scalable. To avoid missteps
5 Steps to Successfully Implement Organizational Change Read More »
When Bill Sandbrook took over as CEO of U.S. Concrete (NASDAQ CM: USCR) in 2011, he stepped into an organization that was hobbling out of bankruptcy and struggling to turn itself around. What he didn’t realize was just how precarious the situation really was. A graduate of the U.S. Military Academy at West Point, Sandbrook
Solid leadership: Lessons in the Art of the Turnaround From U.S. Concrete Read More »
The short answer is: Very collaborative. Strategic planning requires hearing from all levels of the organization; leaders, managers, co-workers, and employees. And at the end of the day, key stakeholders have to agree on the final mission, vision, and a set of objectives to align around and track priorities. When more stakeholders have input into
How Collaborative Should I Be During Strategic Planning? Read More »
A global expansion can be a company’s greatest triumph or its most difficult period. Moving into new markets can mean increased reach and revenue. But if you focus too much on the big changes to your bottom line, you may end up with disgruntled employees working hard just to keep pace with this rapid growth.
4 Ways to Keep Employees Tuned In as Your Company Scales Globally Read More »
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