Author name: Chris Cancialosi

Chris Cancialosi, Managing Partner and Founder of gothamCulture, is a recognized expert in the fields of leadership and organizational development, with a focus on the role of leaders in shaping high-performing cultures. Chris has worked with senior leaders across industries and sectors to design and deploy organizational transformation processes aimed at creating and sustaining effective large-scale change. Chris is an experienced advisor and executive coach with a reputation for providing critical insights and engaging customized solutions; he effectively combines his operational field and entrepreneurial experience with his knowledge of organizational psychology to provide unique practical support to his clients as they navigate today’s business landscape.Working with clients such as Google, JetBlue Airways, US Forest Service, Nando’s South Africa, Sonos, and New York City’s Metropolitan Transportation Authority, Chris has leveraged the concepts of human behavior to enhance business performance while improving people’s lives through association and collaboration. Knowing that an organization’s success hinges on its people, Chris finds distinct ways to engage both leaders and groups in ways that yield results.Prior to founding gothamCulture, Chris held leadership positions in both internal and external consulting roles at JetBlue Airways and Human Performance Systems. His work focused on leader development and coaching, organizational culture, and performance improvement. Chris also served as a commissioned officer in the US Army, spending two years leading troops in combat operations in Iraq. Performing in leadership roles as a battalion operations officer and Blackhawk helicopter pilot, Chris has a unique perspective on operations and people that he brings to his current client work and research.Chris served as a member of the adjunct faculty of the Department of Psychology at New Jersey’s Montclair State University in New Jersey for five years and supported the state’s first program minor in leadership studies. Chris is a regular contributor to Forbes and has also appeared in numerous media outlets such as Crain’s New York Business, Inc. Magazine Online, CEO.com, NBC’s Nightly News with Brian Williams, HR.com, and CEO.com.Chris regularly presents at professional conferences and workshops. His research and writing are centered on organizational culture and customer loyalty. His volunteer work includes significant contributions of skills-based pro-bono work with non-profits through the Billion Plus Change program. Chris also serves as an Executive Board Member of the Bainbridge Schools Foundation. Chris holds a Ph.D. in organizational psychology.

20 of 38: Leadership Capacity as a Mission Risk, in GAO’s Own Words

If you are building a budget argument for leadership development inside a federal agency, the strongest sentence available to you was not written by a consultant. It was written by the Government Accountability Office, and it is four words longer than a tweet. “Twenty areas are on GAO’s High-Risk List in part due to skills […]

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What Is Performance Consulting? A Guide for Federal Agencies

When a federal agency identifies a performance problem (mission outcomes below target, a compliance failure, a customer service gap, an error rate that keeps climbing), the first instinct is often to commission a training course. That instinct is understandable but frequently wrong. Training addresses knowledge and skill deficits, and those deficits are only one of

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What the ECQ Rewrite Means for Your Leadership Curriculum

If your agency runs a leadership development curriculum that feeds the Senior Executive Service, it is teaching to a model that no longer exists. The Office of Personnel Management replaced the five Executive Core Qualifications outright, named a fixed set of competencies under each one, and eliminated the written artifact most SES-track curricula were built

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The 18-Point Gap: Why Federal Employees Rate Their Supervisors Far Higher Than Their Leaders

In the most recent governmentwide Federal Employee Viewpoint Survey, federal employees rated their immediate supervisors at 81% positive. They rated their senior leaders at 63%. Eighteen points separate the person who approves their leave from the people who set their agency’s direction (OPM, 2024 FEVS Governmentwide Management Report, p. 6). That gap is one of

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Navigating Organizational Transformation in Federal Agencies: A Change Management Guide

Federal agencies face a unique constellation of challenges when implementing organizational change. Unlike private sector organizations that can pivot quickly in response to market conditions, government agencies operate within rigid statutory frameworks, undergo congressional scrutiny, manage geographically dispersed workforces, and must maintain continuity of critical public services—all while implementing transformational change. Whether it’s a workforce

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Leadership Development ROI Is Now a Federal Regulation

The argument about measurement is over For most of the last two decades, whether to measure leadership development was an agency preference. Program managers who wanted evaluation data built the capability. Those who did not, did not. Nothing in the framework governing Senior Executive Service Candidate Development Programs (SESCDPs) forced the question beyond the general

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How Federal Agencies Can Use SDVOSB Sole Source Contracts

What Makes SDVOSB Sole Source Awards Different Most federal contract awards go through some form of competition. But sole source awards — where the contracting officer selects a single vendor without soliciting offers from others — are authorized under specific circumstances. For service-disabled veteran-owned small businesses (SDVOSBs), the rules create a legitimate and valuable acquisition

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