Communication is the transfer of information from one person to another, so that both parties understand each other. The goal is to provide each other with information that enables them to effectively perform their jobs. As both a sender and receiver of information, people communicate critical information, while making fundamental mistakes within each role. This workshop is designed to help participants more effectively and efficiently relay their messages to others and receive messages from others.

• Accept personal responsibility for clarifying assumptions made during conversations
• Create clear communication as both the sender and receiver of a message
• Understand the typical blocks to effective communication
• Make communications supportive, rather than defensive
• Actively listen to a sender’s message, to more fully understand its meaning
• Speak in a way that encourages others to actively listen
• Use effective communication skills that display and enhance mutual trust and respect

• Overview of the process used to transfer information between two or more people
• Understanding your and other’s communication styles
• Understanding the strengths and weaknesses of each, individual style
• How to communicate with each style
• How to increase your and others’ willingness to adapt to styles different from your own
• Assessing communication climates
• Assessing nonverbal behaviors

• How to make a conscious effort to design clear messages
• How to communicate with others so that they actively seek to understand your message
• Encouraging others to listen with the intent to understand
• Understanding and overcoming communication barriers caused by the sender and by the receiver
• How to effectively deal with typical problems within communications, such as people who jump to conclusions, who hear what they want to hear, who respond emotionally, etc.

• How to actively seek to understand others’ messages, through active listening
• How to minimize defensive communication and maximize supportive communication
• How to take personal responsibility for clarifying assumptions when communicating

Up to 30 students

• Virtual Classes will be a live, Instructor lead class in Zoom for Government, a virtual technical assistant VTA will be available to assist students with any technical issues, take roll, administer evaluations, and distribute certificates of completion. Course materials will be provided electronically.
• Onsite classes will be held at your location. The instructor will travel to you. Materials will be printed and shipped to your site. A sign-up sheet will be provided for student to enter their name (as they want it on their certificate) and the email address to send the certificate to. GSA travel costs will be added to the course fee. Contact us for a travel estimate.
• A minimum of 2 weeks lead time is needed for virtual classes, 3 weeks for onsite classes.

Questions? Contact our training coordinator via email or phone at (202) 843.5447.