I was driving down the street the other day, dutifully following the GPS instructions, which wended me through neighborhoods, built-up areas and a variety of other places. At one point, a driver suddenly pulled out in front of me and proceeded to move forward at no more than ten miles per hour. I couldn’t see […]
The Unseen Backpack Read More »
What does it take to deliver on the promise of transformation? In the face of high-velocity change, communication is everything. Things are moving so quickly, people don’t know what story they’re in anymore. It’s why they need a compelling narrative that answers who we are, what we do, who we serve, and why it matters.
7 Best Practices for Delivering on Business Transformation Read More »
This year, my son gave me the best gift an entrepreneur could ever ask for. Of course, my second grader, like nearly every other eight-year-old in America, has mastered the ability to influence others to get what he wants. With summer kicking off in full swing, these talents typically revolve around spending an inordinate amount
Delivering customer experience excellence can be a challenge. Get it right, and customer experience excellence can significantly improve performance for government agencies. It has been proven to increase revenue, enhance efficiency, and improve public image. You are invited to join other senior leaders for a practical working breakfast on the critical role that customer experience
Customer Experience Workshop July 23rd Read More »
If “culture eats strategy for breakfast”, as has been said, then it’s time to tune in to how to create a winning company culture. What does it look like? How do you create it? How can you transform your team and company? gothamCulture’s Chris Cancialosi talks to Wanda Wallace on “Out of the Comfort Zone” podcast
Changing Culture with Chris Cancialosi Read More »
Many a time I have been asked how a business knows they need to revisit their culture and just as many that I have been told by a CEO that they have a great culture whilst they go on to tell me the signs are that they don’t. So, what exactly should you be looking
Dear CEO, Having Your Values On The Wall Isn’t Enough For A Great Culture Read More »
“Yes, my boss fully supports the idea of my receiving executive coaching,” a prospective client answers. “And the company will pay for it – they see it as an investment!” Those are great words to hear from a client as she or he begins the exciting journey of executive coaching. Such a message provides a
A Platform for Learning: The Role of a Sponsor in Executive Coaching Read More »
There I was, sitting in the office of a senior executive who was struggling to come to terms with the reality that their organizational change effort, though having somewhat significant success initially, was not sustaining. People were quickly slipping back to old behaviors and engagement measures were sliding back to where they were when the
Why Many Culture Efforts Struggle To Drive Sustainable Change Read More »
Among the many attributes a leader must possess, the most important is the ability to effortlessly transition from one leadership approach to another, in effect gliding between styles that best serve the developmental needs of those individuals they serve. Truly masterful leaders know how and when to bring those approaches to bear. A leader can
Masterful Leaders – The Leader as Coach, Mentor and Teacher Read More »
The SHRM 2019 Spring People + Strategy Journal has been published and in the Perspectives Department, Anna Tavis presents “The Adaptability Challenge.” Martin Reeves, Director of BCG’s think tank, BCG Henderson Institute, is the lead author on this topic writing about “What Makes an Adaptive Company?” Chris Cancialosi, Founder and Partner at gothamCulture, provided one of
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