What’s worse than conflict in the workplace? Ignoring conflict in the workplace. Conflicts are inevitable . . .anger, holding grudges, hurt, and blame are not. Conflict resolution can be a growth opportunity. With the right tools and frame of mind, you often can resolve conflicts in a way that benefits everyone involved. Once people understand conflict and how to more effectively manage it, fear and avoidance can disappear, while personal growth and productivity expand.

This workshop covers more productive conflict resolution techniques, starting with how to identify your own conflict reaction style through creating conflict solutions that all parties can support. The approach calls for conflict to be viewed as a unique problem-solving opportunity, in which a variety of tools can help maintain that focus.

• Identify what causes interpersonal conflict
• Make conflict constructive, rather than destructive
• Understand different conflict reaction styles
• Explain when to use each unique conflict style
• Identify when conflict goals are cooperative, rather than competing
• Search for a collaborative outcome when in conflict
• Use an 8-step approach to constructively resolve conflicts
• Disagree with people who possess more power than you
• Set conflict resolution ground rules
• Use effective communication skills that display and enhance mutual trust and respect
• Give constructive feedback and respond constructively to others’ feedback
• Reduce defensiveness and break the defensiveness chain
• Eliminate negative attitudes during conflicts
• Use your learnings to resolve your own conflicts and to mediate others’ conflicts

• What causes conflict
• Participants self-assess their typical conflict reaction styles and then compare them to the assessments other participants make
• How to identify collaborative outcomes in response to conflict

• How to actively listen to understand
• How to give constructive feedback

• How to invite someone to discuss what is in conflict between you
• How to better understand what each wants and why each wants it
• How to identify a mutually beneficial goal, based on identified common ground
• How to generate and select among alternatives that might meet the goal

• How to overcome negativity and defensiveness
• How to set appropriate ground rules for conflict resolution meetings

Up to 30 students

• Virtual Classes will be a live, Instructor lead class in Zoom for Government, a virtual technical assistant VTA will be available to assist students with any technical issues, take roll, administer evaluations, and distribute certificates of completion. Course materials will be provided electronically.
• Onsite classes will be held at your location. The instructor will travel to you. Materials will be printed and shipped to your site. A sign-up sheet will be provided for student to enter their name (as they want it on their certificate) and the email address to send the certificate to. GSA travel costs will be added to the course fee. Contact us for a travel estimate.
• A minimum of 2 weeks lead time is needed for virtual classes, 3 weeks for onsite classes.

Questions? Contact our training coordinator via email or phone at (202) 843.5447.