gothamGovernment Training
Emotional Intelligence at Work
Researchers have begun to uncover the power that our emotional worlds have in determining success in all human endeavors: Emotional Intelligence (EI or EQ). Emotional intelligence involves understanding and managing your own emotions and then moving consciously towards your goals with unwavering confidence and determination. Practicing emotional intelligence at work shows colleagues that you have the inner strength and character needed for both personal and shared success. You are more aware of how others feel, understand what that critical information means, and, therefore, can manage your relationships more effectively. People with high emotional intelligence often are the ones others want on their teams. You experience a greater sense of purpose and can get things accomplished with tact and mutual respect. This course summarizes the research supporting the EI concept and explores the role of EI in the workplace, by offering practical, hands-on opportunities to expand your own EI and effective strategies for integrating EI into all work endeavors and interactions.
- Explain their current strengths and improvement opportunities for personal emotional intelligence
- Interpret what their emotions and intuition are telling them through increased self-awareness and mindfulness
- Respond to events or requests with more thoughtfulness
- Control their emotions and impulses
- Build higher levels of self-confidence
- Think more positively and optimistically
- Experience greater comfort with change
- Explain their values and how personal actions and behaviors align with and are guided by those values
- Boost their level of motivation at work
- Set meaningful, long-term goals for what really matters
- Hold themselves accountable at work
- Ask for feedback and constructively respond to the feedback
- Better understand how others feel and the importance of diverse perspectives
- Build important relationships at work through shared trust and respect
- Effectively deal with conflict and other difficult situations at work
Course Outline
- Emotional Intelligence Overview
- Defining your emotional intelligence
- Emotional intelligence characteristics
- Emotional intelligence traits of successful people
- Measuring your emotional intelligence
- 7 key questions for interpreting your emotional intelligence ratings
- The link between self-awareness and high performance
- Identifying personal strengths and weaknesses through SWOT Analysis
- Understanding your strong emotional reactions and their root causes
- Knowing your “hot buttons”
- Asking others for feedback and how to respond to that feedback
- Cultivating and practicing mindfulness by focusing on the present
- Identification of personal values and how they connect to current job functions
- Rediscovering your purpose at work
- Managing emotions
- Cognitive Restructuring – changing the way you think about difficult situations
- Practicing integrity
- Being able to say “no”
- Personal accountability
- Self-motivation
- Personal goal setting
- Building your optimism and positive attitude
- Maintaining a positive attitude in a negative environment
- Defining empathy
- Developing empathy
- Demonstrating empathy through active listening and personal nonverbal or body language
- Perceptual positions – seeing a situation through someone else’s “eyes”
- 10 building blocks for successful working relationships
- Building trust with others
- Building rapport with others
- Demonstrating respect for diverse perspectives and opinions
- Constructively responding to conflict and diffusing tense situations
- Being an authentic leader
- Giving others praise
- Setting and managing boundaries at work
Up to 30 students
- Virtual Classes will be a live, Instructor lead class in Zoom for Government, a virtual technical assistant VTA will be available to assist students with any technical issues, take roll, administer evaluations, and distribute certificates of completion. Course materials will be provided electronically.
- Onsite classes will be held at your location. The instructor will travel to you. Materials will be printed and shipped to your site. A sign-up sheet will be provided for student to enter their name (as they want it on their certificate) and the email address to send the certificate to. GSA travel costs will be added to the course fee. Contact us for a travel estimate.
- A minimum of 2 weeks lead time is needed for virtual classes, 3 weeks for onsite classes.
Questions? Contact our training coordinator via email or phone at (202) 843.5447.