Focus Groups are a key component of an OD consultant’s world. The term might conjure up images of marketing research studies with tables of lively customers discussing a new soda flavor. In our world, where we use them to gather qualitative insights into organizations, they tend to look a little different. Whether I’m assessing an […]
The Tyranny of Focus Groups: We’ll Take the Heat For You Read More »
Ever wonder why grocery stores push customers to use rewards cards? I became fascinated with this question recently when I received a booklet of coupons in the mail from my local grocery store. The coupons were tailored to my purchasing habits and even offered decent savings on items that I purchased only once or twice.
Coupons, Analytics, and 4 Fun Ways to Understand Your Customers Read More »
What’s in a name? Your company’s reputation means far more than just free publicity — it’s the factor that sets you apart from the competition and defines you as an industry leader. Most people think a company’s success depends on creating a unique product and generating lots of sales, but truly successful businesses develop their
Why Your Company Needs A Leadership Brand Read More »
Each quarter at gothamCulture we get together virtually and have a discussion about the “Book of the Quarter.” We find this to be a productive culture building practice that supports our desire to be a learning organization—an organization that is continually reflecting, sharing ideas and learning from best practices. Why do we do this? This ritual encourages us
An inside look at gC’s culture of Learning Read More »
All veteran business leaders know that strategy is vital to running a successful organization. Without strategic planning, you would end up running the company with a fly-by-the-seat-of-your-pants approach that would most certainly drive your business into the ground. In general, I live by the phrase “a failure to plan, is a plan to fail”. Why?
Why do strategy and culture, collectively, propel organizations to high performance? Read More »
I’ll have the opportunity on Monday to co-present Improv at one of the Mega Sessions of the 2014 SHRM Annual Conference. (That’s short for Society for Human Resources Management. And Mega, which is – ironically – short for Enormous.) If you are attending, here is the information on our session: http://annual.shrm.org/sessionplanner/session/6122 Improv is a powerful
The Improv Experience Read More »
The VA debacle that’s dominating the news, unfortunately, highlights a disjointed and inefficient system meant to help our veterans. What caused such a divide between what the organization was intended to provide and what it actually offered? Many signs point to unethical and disorganized bonus and incentive systems. Something that began as a way to
Forbes: The Dark Side Of Bonus And Incentive Program Read More »
Tradition is safe, it’s easy, and it brought your business success in the first place. But the urge to uphold existing business methods can be detrimental to your company’s growth if you’re not mindful of changes in the industry. For your company to pursue growth and innovation, you must be open to adopting new practices
Forbes: Time to Break Business Tradition? Read More »
In my previous two posts (here and here), I talked about how the use of data enhances our ability to understand culture. In this post, I’d like to expand on that a bit further and provide some real world context. gothamCulture is passionate about safety; in fact, we recently worked with several clients to address
Data + Culture = A New Approach for Safety Read More »
Successful operations, competitive drive, and groundbreaking innovation all depend on a positive and supportive company culture. While most executives have a clear vision for what their company should be like, they can’t steer the organization on their own. Developing a positive culture requires input and planning from every level of the company. In this article,
Could Your Culture be Killing Performance? Read More »
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