Customer experience is a memory. An impression that can stick in the mind for a minute or a lifetime. A positive experience can result in lasting loyalty, endorsement, and evangelism. A poor experience, on the other hand, can almost instantly mean the end of a brand relationship. PwC reports that 79% of customers rate customer […]
How Blending Brand And Culture Can Impact The Customer Experience Read More »
In every organization, there will be people that you find to be “difficult”. The question is how to navigate these people in a productive way and that doesn’t cause excess stress for you or your team. What can you do? What you do say? What do you ignore? gothamCulture’s Chris Cancialosi discusses this topic with
Working With Difficult People Read More »
Anyone who has ever attempted to lead change in an organization, regardless of its size and complexity, will attest that it’s not for the faint of heart. One simple attestation to this is the countless number of books and articles written on the topic. While organizational change can be difficult, regardless of the circumstances, it
Navigating Change In Deeply Rooted Organizations Read More »
As the speed of technological innovation continues to increase and as competition to deliver better, faster, and with less down time continues to be a deciding factor in who wins and who loses in the software game, it is important for organizations to take a research-based approach to digital transformation. Over the last five years, DevOps
The Critical Role of Culture in Technology Transformation Read More »
There is no shortage of research on the impact that boards can have on the performance and profitability of the organizations they serve. In today’s business context, boards face higher expectations, increased scrutiny by the community, press, politicians, and the street, and significant increases in the velocity of demands of their attention. These realities create
Preventing Potential Dysfunction in the Boardroom Read More »
Chris Cancialosi’s article was just published in July’s issue of TD at Work. How do organizations not only survive, but thrive in today’s new operating environment? By developing resilience and agility. Knowledge transfer is critical to this, and talent development practitioners are positioned to help companies prepare. In “Knowledge Transfer: The Key to Organizational Resilience
Knowledge Transfer: The Key to Organizational Resilience and Agility Read More »
If you have worked in the professional world as a leader for any length of time you have undoubtedly found yourself managing a team member who was failing to live up to expectations. While it might be tempting to cut someone loose if their performance is sub-par, the turnover may cost more than you think.
Nine Questions Every Leader Must Ask Before Letting Someone Go Read More »
The launch of a new strategic effort represents a key opportunity for senior leaders to set things off on the right foot. Unfortunately, many senior executives fail to grasp the importance that a well prepared and delivered executive kickoff can have on the success of a project team. This may happen because some leaders don’t
Tips For Nailing Your Next Executive Kickoff Read More »
The commercial aviation industry is a tough business. Really tough. Margins are often razor thin, factors like the weather can wreak havoc on your operation in the blink of an eye and customer expectations of the air travel experience tend to be extremely low. Aviation workers give it their all every day to deliver in,
Why United’s Bonus Lottery Was Doomed From The Start Read More »
We’ve all been there. Be it work, school or Thanksgiving dinner, we’ve all found ourselves in situations where we have been forced to interact with people we find to be “difficult”. For many of us, we’d rather eat glass than have to deal with challenging people like this but how we survive and, dare I
A Guide To Dealing With Difficult People Read More »
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